Refunds and Returns and Appointment Cancellation Policy

/Refunds and Returns and Appointment Cancellation Policy
Refunds and Returns and Appointment Cancellation Policy2018-11-13T19:56:15+00:00

Appointment Cancellation

At Skinfull Affairs, we are committed to provide all of our clients an exceptional experience. Your appointments are very important to us,  and it is reserved especially for you. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to offer our treatments to other clients that may be on our waiting list.

All appointments made with 48hrs from booking date will receive an SMS message from us a day in advance to remind you of your appointment schedule. You may not receive this message if  you have requested not to receive such messages from us or if you have booked your appointment in less than 48 hours.  Since the services are reserved for you personally, a cancellation fee will apply.

Cancellation of scheduled appointment at least 24 hrs. prior to appointment time:  NO CHARGE

Cancellation of scheduled appointment within 12 hrs of appointment time:             50%CHARGE

No Show or cancellation with less than 12hrs of appointment time:                            FULL CHARGE

Unavoidable circumstances may warrant special consideration, but please note that the above charges will apply to most cancellations.

To cancel or reschedule an appointment, please call 016169933 or email us at info@skinfullaffairs.ie

Refunds and Returns

You may change your mind and cancel your order within 14 days of delivery of your goods.

If you choose to cancel your order we will refund the full purchase price, exclusive of delivery charges.

Key Information

  • Items purchased in store must be returned to Skinfull Affairs store
  • Items purchased online must be returned to 34 Exchequer St, Dublin 2, D02 CP46

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift Vouchers
  • Gift Experiences (Services)

To complete your return/refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days of receipt the returned goods.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@skinfullaffairs.ie.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@skinfullaffairs.ie and send your item to: 34 Exchequer St Dublin, IE D02 CP46.

Goods Damaged in Transit

If any good delivered to you are damaged, please contact our Customer Service Team within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging.

Return on Faulty/Damaged Goods

Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our return procedure. This may include inspection of the goods, arranging photos of damaged items being sent by email, or providing you with a replacement.

Goods must be returned within 14 days from the delivery date of your goods.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen’s advice bureau