You may change your mind and cancel your order within 14 days of delivery of your goods.
If you choose to cancel your order we will refund the full purchase price, exclusive of delivery charges.
- Items purchased in store must be returned to Skinfull Affairs store
- Items purchased online must be returned to 34 Exchequer St, Dublin 2, D02 CP46
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift Vouchers
- Gift Experiences (Services)
To complete your return/refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days of receipt the returned goods.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 34 Exchequer St Dublin, IE D02 CP46.
Goods Damaged in Transit
If any good delivered to you are damaged, please contact our Customer Service Team within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging.
Return on Faulty/Damaged Goods
Prior to returning the goods by post or courier, please contact our Customer Service Team who will guide you through our return procedure. This may include inspection of the goods, arranging photos of damaged items being sent by email, or providing you with a replacement.
Goods must be returned within 14 days from the delivery date of your goods.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or citizen’s advice bureau